SilverTung SMS Campaign Privacy Policy

What Information We Collect

When you call a participating law firm to inquire about your case, the firm collects, directly from you over the phone:

• Your name
• Your mobile phone number
• Your email address
• Your mailing address

Your mobile phone number is used solely to send you the text messages described below. We do not collect your mobile number through this program for any other purpose.

How You Consent to Receive Text Messages

Consent to receive SMS messages under this program is obtained verbally. When you call a participating law firm about your case, firm staff will describe the text messaging service, confirm that messages are limited to case-status updates and document requests (never marketing), disclose that message and data rates may apply, provide instructions for opting out, and ask you to explicitly agree (“yes” or “no”) before enrolling your number. Your verbal consent is noted in your case file. Your phone number is never enrolled in this program without that explicit, recorded consent, and it is never obtained from a third party or purchased list.

How Your Information Is Used

Information collected for this program is used only to:

• Send you a secure link to upload documents relevant to your case
• Send you a one-time verification code to confirm your identity before you can access that secure link
• Keep your case moving by prompting you when action is needed on your end

These messages are strictly transactional and case-related. We do not use your phone number for marketing, advertising, or promotional messages of any kind.

Message Frequency and Rates

Message frequency varies by case and is typically limited to a small number of messages tied to a specific request (for example, one message with a secure upload link, and one message with a verification code). Message and data rates may apply, depending on your mobile carrier and plan.

How to Get Help or Opt Out

You may reply HELP to any message for assistance, or reply STOP to any message to opt out of future text messages at any time. You may also opt out verbally or in writing at any time by contacting your law firm directly. Opting out of text messages does not affect your legal representation or your ability to receive the same information by email, mail, or phone call.

How We Share Your Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except as required to deliver the message itself (for example, our SMS delivery provider, Twilio) or as required by law.

Your law firm, as the party you engaged for legal representation, has access to your case information, including the fact that you were sent and responded to these messages, consistent with your engagement with that firm.

Data Retention

We retain records of your consent, opt-out status, and message delivery for as long as reasonably necessary to operate the program, demonstrate compliance with applicable messaging regulations, and support your case, after which it is deleted or anonymized in accordance with our general Privacy Policy.

Contact

For questions about this SMS Campaign Privacy Policy, to opt out, or to submit a privacy request, contact your law firm directly, or reach SilverTung through the support portal on our website.